Participant Privacy Policy

Who are we?

We are Flamingo Research. We are a company registered in England. We tell you below how to contact us.

Why we collect your data:

This privacy policy explains how Flamingo Research handles your personal information and data. We value your trust, so we’ve strived to present this policy in clear, plain language. 

We collect your data if you consent to being a participant in one of our market research studies. Please read this policy in order to make sure that you are happy with it and agree with it. We can only process your data by “consent”, participation in the project is entirely voluntary but, if you do continue with the project, then we will take it to mean that you agree with the terms of the policy. If you are not happy with the terms of this policy, then you should not participate in the project – or if at any time you wish to withdraw your consent to our processing your personal data, and if so please use the contact details below. 

Why do we carry out projects, and where did we get your details?

We carry out projects for clients. We get your contact details by either –

  • You already have a relationship with our client, either as an employee or a customer in which case they have given us your details

  • Or we have obtained your details from a third party, such as a market research recruiter or panel company.   

What personal data do we collect in relation to our projects?

We only collect personal data from you when we survey you and only seek relevant data for that project. You can usually skip any questions if you wish to, unless the question is essential in order for us to carry out the project. 

If we collect sensitive information such as gender, race/ethnicity, sexual orientation, we are doing so only to split the data into categories, we do not wish to identify you individually.

For any projects that require you to work with us online, we may collect the following usage data when you interact with our project, to improve our services

  • Log files such as your IP address

  • System OS and Device information (make and model of device)

  • Browser versions

  • Time zones

  • Uniform Resource Locators (URLs)

  • Page response times and size of response

  • Download errors

  • Length of visits to certain pages

  • Applications used

  • Length of visits on applications

  • Installed apps

  • Location

  • Language

  • Page interaction information

  • User agent

  • In-app video content (e.g. YouTube, Netflix) where configured

  • Advertiser ID/IDFA

  • Referring URL

  • IP address

  • Time of attempt

  • Number of attempts

  • EU Cookie notice consent

  • Session Key for authentication

  • Timeout when authenticated session expires

  • Language Code

What do we use your personal data for?

We may use your personal data for the following: 

  • For market research purposes, such as looking at results and producing reports for our clients.

  • To help you while you participate in our projects.

  • To manage and develop the services that we provide.

  • To check that our terms are being complied with and to enforce them when necessary.

How do we share your personal data with the person who has commissioned the survey?

Unless we state in the intro and ask your consent - we report in aggregated, anonymous form – so you will not be personally identifiable.

If the research involves video / photos or we want to share your personal data with our client in other ways than in this policy, we always explain and ask consent at the start of the survey.

Do we share your personal data with anyone else?

We only share your personal data with other third parties if they are supporting us for our market research services. We contract the third party, and ensure you are protected against unauthorised use or disclosure and the third party can only use this personal data only how we say they should. Some of these services will also have Privacy notices which you will need to agree to before taking part in research.

There may be a time when we have to share your personal data with others without your consent – but this will only be if we are required by law or where the law permits us to do so in the absence of your prior consent.

How long will we keep your personal data?

We retain your personal data for up to 12 months after survey completion. After that, we will delete it and we will no longer have any copies of it. You have a “right to be forgotten” – please see how to do so below.

How secure is your personal data?

We are committed to maintaining the privacy and security of your personal information. We are members of the Market Research Society (UK), and comply with industry standards on privacy and security. We will take appropriate technical and organisational measures to ensure your privacy and security of personal data. You can see our Data Protection Policy on request.

Where do we process your personal data?

We will process and store your personal data within the European Economic Area ("EEA"), except where we use 3rd parties to support us.  These all have appropriate arrangements with us to ensure we treat your data as we would.

What are your rights in relation to your personal data?

You may at any time withdraw your consent to our processing your personal data. To do so, you should use the contact details below.  Once your consent is withdrawn, we shall not process your personal data any further and will delete it without retaining a copy. If you have previously consented to us disclosing it to a third party (other than on an aggregated, anonymous basis), we may not be able to stop them continuing to process it.

You have the right to access any personal data that we process relating to you. We may ask you to verify your identify before we provide access to the relevant personal data. You also have the right to restrict your processing, or to port your data, if applicable.

We would like to ensure that your personal data is accurate and up to date. If any information that you have provided to us changes (for example, if you change your email address), please let us know. Our Data Protection Officer is your first point of contact for any of these rights.

If you are unhappy with the way in which we process your personal data or have any other complaint in relation to that processing, you are entitled to ask the Office of the Information Commissioner to review the matter. Details about your rights in relation to your personal data, and about how to contact the Office of the Information Commissioner are on their website at www.ico.org.uk.

How can you contact us?

You can contact us via our Data Protection Officer at  DPO@Flamingogroup.com

Alternatively our address is:  2 Bankside, London SE1 0SW, or you can visit our website at www.flamingogroup.com for more ways of getting in touch.

 

 

Last updated October  2018